Contact Us (Canada)

We’re here 24/7. Pick the route that suits you best, and we’ll get you sorted.

Live Chat — Fastest

Availability: 24/7, all year round
Best for: urgent account issues, deposit/withdrawal status, game help
Where: Open Live Chat from your account menu (desktop or mobile)
Typical response: under a few minutes

Email Support

General Betflare Support: [email protected]

Payments, bonuses, technical issues, general questions.
Target reply: within 24 hours.

Verification (ID/PoA/SoF), withdrawal reviews, limits.
Target reply: 24–72 hours (faster if all docs are complete).

To speed things up, include: your username, registered email, issue summary, timestamps, payment method, transaction ID, game title (if relevant), and screenshots.

Complaints & ADR (Escalation)

Start with Support: [email protected] (attach evidence).
If unresolved, escalate to ADR: [email protected]

Independent review based on records from you, the payment provider, and game studio.
Target timeframe: acknowledgement within 48 hours, outcome usually within 7–14 days.

Using ADR doesn’t affect your statutory rights.

Responsible Gaming Help

Need deposit/loss limits, time-outs or self-exclusion? Ask us via Live Chat or email [email protected].

For external help resources, see our Responsible Gaming page from the site footer. We’ll point you to confidential, Canadian support services if you need them.

Business & Legal Contacts

Operator: Fortuna Games N.V., Dr. H. Fergusonweg 1, Curaçao, reg. no. 162413 (License OGL/2024/112/0974).

EEA Representative & Paying Agent: Deltaprime Limited, Angelou Terzaki, 110B, Flat/Office 1, Egkomi, 2402, Nicosia, Cyprus, reg. no. HE 444864.

Partnerships/Media: Reach out via [email protected] (subject: Partnership). We’ll route it to the right team.

Document Checklist (KYC/Withdrawals)

Prepare clear, full-frame scans/photos (no cropping or glare):

Photo ID: passport, driver’s licence, or national ID (front & back if applicable)
Selfie/face match: if requested
Proof of Address (PoA): bank/utility/official letter (dated within 3 months)
Payment ownership: masked card image or e-wallet/crypto wallet proof, as requested
Source-of-Funds/Wealth: only when required by AML laws

Tip: Send files in .jpg / .png / .pdf, under 10 MB each. Do not redact mandatory fields.

Anti-Phishing Notice

We will never ask for your password or full card PAN/CVV over email or chat.
Official addresses we use: @betflare.io (support/kyc) and @proton.me (ADR).
If in doubt, contact Live Chat or forward the message to [email protected].

Accessibility & Languages

Support is available in English 24/7. On request, we’ll provide simplified guidance and larger-print instructions for accessibility needs.

Data & Privacy

We handle your information under our Privacy Policy (Canada) and applicable laws (including PIPEDA). For data requests, contact [email protected]
(subject: Privacy).

Not sure where to start?

Open Live Chat from your account — we’ll triage and connect you to the right team in minutes.