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Betflare ‣ Responsible Gaming

Responsible Gaming (Canada)

Last updated: November 6, 2025 • 18+

At Betflare, we want entertainment to stay fun. Gambling should never harm your finances, relationships, studies/work, or health. This page explains the tools, controls, and support available to Canadian players, plus how you can set limits or take a break at any time.

Our Commitment

  • Player-first safeguards: limits, time reminders, cool-offs, and self-exclusion built into your account.
  • Age verification: we do not permit under-18s (or below your provincial/territorial legal age) to register or play.
  • Fair play & transparency: certified games, clear bonus rules, and 24/7 support.
  • Proactive help: if our systems detect risky patterns (e.g., chasing losses), we may reach out and suggest tools or a break.

Quick Help If You’re Worried Right Now

Speak with us via Live Chat or email [email protected] —ask for a cool-off or self-exclusion immediately.

Consider installing a blocking app (e.g., Gamban, BetBlocker) across your devices.

Talk to an independent counsellor (see Canada Support & Helplines below).

Tools You Can Turn On Today

1) Deposit, Loss, Wager & Time Limits

Set daily/weekly/monthly caps for:

Deposits (how much you can add)

Net losses (how much you can lose)

Total wagers (how much you can stake)

Session time (how long you can stay logged in)

Tighten limits anytime. Increases apply after a cooling period to prevent impulsive changes.

2) Reality Checks & Session Timers

Choose pop-ups every 15/30/60 minutes showing time played and net result. You can log out directly from the notice.

3) Time-Out (Cool-Off)

Pause your account for 24 hours, 7 days, or 30 days. You won’t be able to deposit or play until the timer ends.

4) Self-Exclusion

Exclude yourself for 6 months, 1 year, 5 years, or indefinitely. Exclusions cannot be reversed early. We’ll stop marketing to you and close access for the duration.

5) Product Controls

Bonus opt-out at any time.

Game category blocks (e.g., Live Casino) on request via Support.

6) Account & Payment Safety

Enable 2FA, keep devices updated, and use strong, unique passwords. You can view your full transaction and session history in your profile for budgeting and transparency.

Signs Gambling Might Be a Problem

  • Spending more time/money than planned, or chasing losses
  • Hiding gambling from family/friends
  • Gambling to escape stress, anxiety, or low mood
  • Missing bills, borrowing for gambling, or selling belongings
  • Irritability when you can’t gamble

If you recognize these signs, consider a cool-off or self-exclusion and reach out to a counselor.

Safer Play Tips

  • Set a fixed budget and time limit before you start—and stick to both.
  • Treat gambling as entertainment, not a way to make money.
  • Never gamble if you’re upset, tired, or under the influence.
  • Don’t chase losses; take a break and review your limits.
  • Keep gambling money separate from essentials (rent, food, bills).

Protecting Minors & Your Devices

  • Use device/ISP parental controls and content filters.
  • Keep login details private; never save passwords in shared browsers.
  • Consider dedicated blocking software on all family devices.

How to Set Limits or Take a Break (Step-by-Step)

  1. Log in → go to Profile → Responsible Gaming.
  2. Choose Limits, Reality Check, Cool-Off, or Self-Exclusion and confirm.
  3. For exclusions >12 months or custom options, contact Live Chat or [email protected].
  4. We’ll send a confirmation email outlining what’s changed and for how long.
  5. Marketing will be paused during exclusions. You can request data export of activity at any time.

Canada Support & Helplines (Independent)

These services offer free, confidential help. Use the service in your province/territory for the most relevant options. If you can’t find a local line, contact a general health services line in your region and ask for problem gambling support.

  • Responsible Gambling Council (RGC) — education, tools, and referrals.
  • Gamblers Anonymous (GA) Canada — peer support meetings (in-person/online).
  • Kids Help Phone (for youth/minors) — 24/7 national support: text/chat/phone.

Provincial/Territorial examples (check local health portals for current details):

  • BC: Gambling Support BC
  • AB: Alberta Health Services Addiction Helpline
  • SK / MB / ON / QC / Atlantic provinces / Northern territories: see your provincial/territorial health site for “problem gambling helpline” or “addictions services,” which provide counselling and referral.

If you feel at immediate risk of harm, contact emergency services (911) or your local crisis line.

Advertising & Communications

  • You can unsubscribe from marketing emails/SMS at any time from your profile or via Support.
  • During any self-exclusion, we suppress marketing by default.

For Friends & Family

Worried about someone’s play?

  • Encourage them to set limits or take a cool-off/self-exclusion.
  • Share independent support contacts.
  • Consider blocking software if accounts/devices are shared.

Questions?

Our team is here 24/7. Start a Live Chat or email [email protected] and mention “Responsible Gaming” in the subject for priority routing.